Healthcare Account Manager II - Remote

 Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, remote  Healthcare Account Manager II to join our team!

The Healthcare Account Manager II (FLSA exempt role) manages and grows a portfolio of client accounts and serves as the client’s primary point of contact. This role will exhibit exceptional customer service and communication skills, strong technical background, a strategic mindset, and the ability to drive growth. The ideal candidate will have a proven track record in technical account management and a strong understanding of the industry.      
 

Responsibilities:

• Build and maintain strong relationships with assigned client accounts, serving as their trusted advisor. 
• Act as liaison between Technical Solutions and the client to ensure appropriate escalating technical needs to either service desks, managers, or respective leaders.
• Understand client needs, goals, and challenges to provide strategic solutions and drive client satisfaction. 
• Act as the liaison between teams to problem solve and drive results within a matrixed environment.
• Collaborate with the support team to resolve client technical issues. 
• Ability to interpret and demonstrate understanding of common technical scopes of work.
• Familiarity with technical license management and quote generation.
• Serve as the lead point of contact for all matters specific to your clients.
• Develop account growth strategies to expand revenue opportunities within existing client accounts.
• Identify upselling and cross-selling opportunities and collaborate with the sales team to maximize revenue growth, forecast, and track key account metrics.
• Address client issues and concerns in a timely and effective manner. 
• Close “quick wins” and set appropriate meetings with subject matter experts (SME) for more complex sales.
• Conduct regular (i.e., frequency dependent on client needs) meetings, check-ins, and other forms of communication to understand potential practice changes, business goals, pain points, and general client temperature with DAS Health.
• Other duties, as assigned.

Requirements:

• A bachelor’s degree in a related field is required.
• Minimum of 5 years of account management experience is required. 
• Healthcare experience is preferred.
• Ability to travel overnight, up to (20%).
• On-call availability for after-hours, as needed.
• Ability to work overtime hours to meet project deadlines as required.
• Exceptional written and oral communication skills.
• Practical experience working with various levels of management.
• Ability to analyze complex business and technology issues while understanding a prospective client’s solution requirements.
• High energy with strong initiative, unquestionable reliability, and follow-through, self-directed and organized.
• Ability to multi-task and excel in a fast-paced environment.  
• Flexible and adaptable with regard to learning and understanding new technologies and teaching them to end users at all levels. 
• Detail-oriented with a professional demeanor.
• Ability to manage stressful situations.
• Use, protect, and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.  

What We Offer:

For full-time opportunities, we offer:

• Work Remotely (unless otherwise specified) with Work from Home Allowance
• Competitive pay with discretionary bonus opportunities
• Flexible Time Off
• Continued Education Reimbursements
• Company Paid Health Benefits for employees and family
• 401k with Employer Match
• Mental Health Services
• Parental Leave

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/privacy-statement/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.