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Jr Technical Support Specialist (SaaS/CRM) - Permanent Work-From-Home - #33991

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

1 to 3 years technical support experience, Experience with cloud-based environments, Proven track record in CRM configurations, Strong analytical skills for troubleshooting, Proficiency in help desk software.

Key responsabilities:

  • Provide expert support for SaaS and CRM systems
  • Onboard customers by configuring platforms
  • Manage software integrations and databases
  • Utilize Microsoft Excel for data analysis
  • Communicate professionally to resolve issues
Manila Recruitment logo
Manila Recruitment Human Resources, Staffing & Recruiting SME https://www.manilarecruitment.com/
11 - 50 Employees
About Manila Recruitment
Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!
See more Manila Recruitment offers

Job description

Our client is an Australian-based SAAS company at the forefront of technological innovation in the Property Development and Real Estate sector. They underpin the delivery of successful real estate developments, empowering customers to manage, sell and deliver property with our state-of-the-art property development sales CRM software and technology.

As a Technical Support Specialist, we are seeking a proactive and technically skilled IT and Ticket Support Specialist to provide high-quality support for our SaaS/CRM platform. In this role, you will troubleshoot technical issues, assist clients in onboarding, and configure systems to meet customer needs.

This is a fantastic opportunity to work with a dynamic team in a vibrant culture that’s at the forefront of innovative technology. You’ll gain exposure to various areas of the business and have the chance to participate in exciting "workation" trips overseas they prepare to grow and expand both within Australia and internationally.

Duties and Responsibilities:

  • Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries.
  • Onboard new customers by configuring platforms to meet their business needs.
  • Manage software integrations, databases, and SaaS products with precision.
  • Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data.
  • Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups.

Requirements

Must-have Skills / Qualification:

  • 1 to 3 years of experience in technical support for SaaS or CRM platforms.
  • Experience supporting cloud-based environments and web applications.
  • Proven track record in managing CRM configurations, system setups, and user customizations.
  • Strong ability to identify, troubleshoot, and resolve technical issues.
  • Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations.
  • Experience in SaaS support and troubleshooting user issues in web-based systems.
  • Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions.
  • Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries.
  • Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes.
  • Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.

Advantageous Skills/Experience:

  • Familiarity with the real estate sales, leasing, or property development sector is desirable but not essential.
  • Experience with API integration and troubleshooting.

 

Technical Requirement:

  • Owns a laptop or desktop device.

Benefits

  • Full time work from home offshore contractor employment from our client’s Australian headquartered company
  • 13th month pay guaranteed on top of monthly pay
  • HMO allowance (monthly) on top of monthly pay
  • 20 days paid leaves per annum (10 VL & 10 SL) Prorated 
  • Observance of Australian Holidays or PH Holidays (depends on discussion)

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareTechnical SupportUser PreferencesSystem ConfigurationTechnical WritingHelp Desk SupportReal Estate MarketingData ManagementCloud ApplicationsAPI ManagementWeb ApplicationsMicrosoft Dynamics CRM

Other Skills

  • Problem Solving
  • Analytical Skills
  • Customer Service
  • Detail Oriented
  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
Are you interested?

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