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Custodian of Records - Litigation

fully flexible

Remote:

Hybrid

Contract:

Full time

Salary:

12 - 60K yearly

Experience:

Entry-level / graduate

Work from:

Phoenix (US)

Offer summary

Qualifications:

Bachelor's or Associate's degree preferred, Active notary or willingness to obtain certification, Previous experience in customer service, sales, or finance, Working knowledge of FDCPA and FCRA, Excellent written and verbal communication skills.

Key responsabilities:

Assist with notary signings and record management
Develop procedures for file organization and confidentiality
Apply records retention schedule and maintain records
Establish document authenticity and provide info for evidence
Maintain superior quality assurance results for customer accounts

Uplift Inc. Financial Services Scaleup https://www.uplift.com/

51 - 200 Employees

See more Uplift Inc. offers

Job description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are currently seeking a Custodian of Records to support our Vendor Management Team. In this role you'll be interacting with the internal Collections teams and Vendors, providing exceptional service while facilitating the proper management of records in their area.

What You’ll Do:

Assist with notary signings, record creation, maintenance, and protection
Ability to record keep and assist with clerical duties
Ability to prioritize, organize, release, or withhold records
Develop written procedures for file organization, establish measures for protecting confidential information, and develop documentation for department-specific systems
Records management policies and procedures
Apply a records/retention schedule and preserve, transfer, and destroy records per those schedules
Assist with developing public information
Establish the authenticity of the organization's documents and provide information about their creation and maintenance to allow for their admission into evidence
Protect data under their care to avoid penalties under federal and state privacy laws
Provide thorough and accurate documentation to customer accounts through Upgrade communication channels
Contribute daily to the improvement of our department and support of the Vendor Management Team
Maintain superior quality assurance results
Come to work with a positive outlook contributing to Upgrade’s enjoyable environment
Up to 25% travel required

What We Look For:

Bachelor's or Associate's degree preferred
Prefer active notary or someone willing to obtain a notary public certification
Excellent written and verbal communication combined with analytical and problem-solving skills
Demonstrated ability to multi-task and work in a fast-paced environment
Flexibility and ability to adapt to business needs
Willingness to travel and make court appearances, testifying under oath to the truthfulness and veracity of the records
Willingness to sign and attest to the authenticity of records on affidavits for litigation proceedings
Previous experience in a customer service, sales, or finance industry
Working knowledge of FDCPA and FCRA experience
Team player seeking a fast-paced and challenging environment

What We Offer You:

Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program

#LI-Onsite

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.