Sales Development Representative

About Momence

Momence is a next-generation booking and communications platform for experience-based businesses. These include yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We help over 1,500 businesses with scheduling,payments, communication, and automation of their business backend. We also have a customer-facing Momence app, where tens of thousands of customers book their wellness experiences every month. 
As a remote-first company backed by Y Combinator (Summer 2020), we are revolutionizing the experience economy by providing modern software solutions to an underserved industry that deserves better.

About the role

As a Sales Development Representative (SDR), you’ll be the first outreach to prospective customers, educating them on how Momence can help grow their business and free up valuable time. This is an inside sales role, focused on cold calling outbound leads, with the goal of booking meetings with prospective customers for our Account Executives. Your quota is based on qualified opportunities produced from your booked meetings. You will:

• Introduce prospective customers to Momence via cold calls (and the occasional email); while there may be occasional work with warm leads, the core focus of this role is cold calling
• Drive lead generation for the sales team by creating qualified opportunities
• Identify influencers and decision makers in an organization
• Manage sales activities, opportunities, and account information in our CRM (Hubspot)

This role supports Momence’s top-of-the-funnel outbound lead qualification. We like to set the expectation that new SDRs will spend about 12 months learning, growing, and contributing to the team in this role before looking to progress to another role within Momence.

This is a full time, non-exempt, remote role for which we’re considering qualified candidates who reside in and are authorized to work from any location in the United States.

Here's a peek at what you can expect in your first few months in the role.

• In your first month, you’ll:
  • Onboard to Momence’s sales and employee systems
  • Meet your fellow SDRs and others in our Go To Market teams
  • Train in outbound sales activity and make your first calls
  • Focus on activity, building proficiency towards a daily activity goal of 80-100 dials per day once fully ramped at 3 months
  • Attend weekly call reviews with your manager to gather feedback and accelerate your learning
  • Target a one-month ramping goal of scheduling 4 qualified demos with Account Executives
    
    
• In your second month, you’ll:
  • Sharpened your product knowledge, becoming more adept at overcoming common objections for prospective Momence customers
  • Continue honing your cold-call activity strategy to ramp towards 80-100 outbound calls per day
  • Continue attending weekly call reviews
  • Target your second month’s ramping goal of scheduling 8 qualified demos
  • Learn tips and best practices from our collaborative, supportive SDR team
    
    
• In your third month, you’ll:
  • Attain your ramped goal of scheduling 12 qualified demos per month
  • Continue attending weekly call review
  • Comfortably navigate prospect objections, share discoveries with teammates, and manage your schedule to complete an average of 80-100 outbound calls per day

About you

You love speaking with people, enjoy tackling tricky problems, and aren’t the least bit skittish about cold calling. You’re hungry to connect with prospects who respond well to empathy, active listening, curiosity, drive, and customer focus. If you’re driven by quota attainment, love helping small business owners out, are a clever problem solver, have at least a year of successful Sales experience, and feel comfortable with Sales fundamentals (think: closing, overcoming objections, driving the conversation, etc.) this could be a great role for you.

What you should have

While we welcome experience from a wide range of career and industry backgrounds, all candidates should meet the following qualifications for consideration:

• 1+ years of sales experience
• Demonstrated capacity for high volume phone work
  • Successfully ramped Momence SDRs typically average 80-100 outbound dials a day
• Disciplined work ethic and eagerness to learn
• Excellent phone presence
• An empathetic, service-oriented, problem solving sales approach

We'll be particularly excited if you also have

• 1+ year of outbound cold-calling experience
• Experience working in early stage startups
• Personal or professional experience in the customer verticals we serve (fitness, yoga, wellness, classes, etc.)
• Experience working, communicating, and connecting with small business owners
  

About the interview process

Our SDR hiring process allows thorough and accurate review of each candidate’s fitness for the role, offering candidates plenty of opportunity to ask questions and learn more about Momence along the way. All SDR applications are reviewed by a real person (👋!), with the goal of responding in 2 weeks or less. If progressed to the interview stage, here’s what you can expect:

1. A 30-minute intro call with a Momence recruiter to learn more about your background, discuss fit for the role, and answer high-level questions you may have
2. A 45-minute call with our two SDR managers to discuss your pertinent skills and experience; we’ll dig in on your sales strategy, motivation, communication, collaboration, organization and attention to detail, and coachability. Pro tip: be ready to pitch us something you’re passionate about!
3. A final 45-minute call with our SDR managers to explore how you overcome objectives, discuss lingering or open questions, and explore scenarios you could encounter at Momence
   

What we offer

• Compensation: $50k base salary, $62k OTE; variable commission multipliers kick in when you hit monthly quota attainment, and we offer uncapped commission on closed deals
• Excellent medical, dental and vision benefits
• Home office equipment
• Flexible vacation policy - we encourage you to take time for yourself, whether it be a vacation, mental wellness day, etc.
• 100% US remote position
• A collaborative, supportive Sales Development team environment

All offers are contingent upon the successful completion of a background check.

At Momence, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal opportunity employer.