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Customer Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Kuwait

Offer summary

Qualifications:

High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent communication skills, verbal and written., Strong problem-solving abilities., Proficiency in customer support software..

Key responsabilities:

Provide timely assistance via phone, email, and chat.
Address inquiries with empathy for positive resolution.
Troubleshoot technical issues and guide customers.
Process orders, returns, and ensure accurate records.
Collaborate to escalate complex issues and improve processes.

Intoude Foundation

11 - 50 Employees

See more Intoude Foundation offers

Job description

Responsibilities:

Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
Troubleshoot technical issues and guide customers through product features and functionalities.
Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

Requirements:

High school diploma or equivalent; bachelor’s degree preferred.
Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
Strong problem-solving skills and the ability to think quickly on your feet.
Empathetic and patient demeanor, with a genuine desire to help others.
Proficiency in using customer support software and CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Positive attitude and willingness to go above and beyond to meet customer needs.

What We Offer:

Competitive salary and benefits package, including health insurance and retirement savings options.
Flexible work schedule and the opportunity to work remotely from anywhere in the world.
Ongoing training and professional development opportunities to enhance your skills and advance your career.
Supportive team environment where your contributions are valued and recognized.

Join Our Team:

If you’re ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.