Offer summary

Qualifications:

Graduation degree, 5-10 years of branch banking experience.

Key responsabilities:

Deepen relationships with NRI customers

Inform customers about new products

Coordinate with teams for product access

Maintain updated customer account records

Assist in delivering exceptional customer service

MintSkill HR Solutions is an Executive Search firm that strives to be the provider of quality HR outsourcing services. We have been creating partnerships with clients to add value to their businesses. MintSkill is headquartered in Mumbai. Our client centric approach, commitment to quality of our engagement and delivery has resulted in client base comprising of Multinational Companies as well as several Small & Medium Enterprises. We are a talented, diverse, and spirited team helping thousands of people find focus, organize their thoughts, and get more done. We recognize the individual quirks that make us an authentic team. We bring our whole selves to work, and we leave plenty of space for creativity, light-heartedness, and onesies, while staying focused on our shared mission of connecting great people to great places of work. If you want to make a meaningful impact and have some fun along the way, we’d love to meet you! We aspire not only to make organizations more successful by developing Human Capital, to improve their impact on communities and transform lives, but also to build an incredible company while doing so. As Consultant at MintSkill, you’ll design, build and scale the high-impact consulting services solutions that drive growth for organizations and people. We move fast and dive deep – building and deploying Consulting solutions to anticipate and rapidly respond to our Client's needs. We measure in days, not weeks, and monitor our experiments’ results in real-time.

Job description

Job Purpose:

The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives.

Roles & Responsibilities:

Inform customers of new products or product enhancements to further expand the banking relationship.
Coordinate with other functional teams to provide seamless access to other products.
Ensure the enhancement of customer value by understanding and providing customized solutions.
Maintain updated and accurate relationship records for assigned customer accounts.
Penetration of group or family accounts of the existing mapped base
Track customer complaints, queries and turnaround times for customer satisfaction.
Plan and conduct special sales initiatives and events for prospective and existing corporations.
Assist the Senior Relationship Manager - NRI in providing a best-in-class customer experience to become their banking partner of choice.
Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers.
Recommend process changes in order to improve service efficiency and quality across the branch network.