The Appraisal Support Desk Specialist is responsible for placing appraisal orders and tracking status updates through the Reggora appraisal management platform. This role ensures compliant fulfillment and delivery of appraisal orders by monitoring them throughout the process. The Specialist will provide administrative support to clients, guiding them in enrolling and using the platform and assisting in issue resolution. This role will also serve as a key point of contact for both clients and internal personnel, helping to resolve basic queries and manage escalations related to appraisal services.
Key Responsibilities:
- Order Management: Place and manage appraisal orders using the Reggora appraisal management platform.
- Tracking & Status Updates: Monitor the status of appraisal orders and ensure timely and compliant delivery.
- Client Support: Provide administrative support to clients in enrolling and navigating the appraisal platform.
- Issue Resolution: Serve as a point of contact for clients and internal teams to resolve any issues or escalations related to appraisal services.
- Internal Communication: Collaborate with internal teams to address basic appraiser queries and escalate issues when needed.
- Compliance Oversight: Ensure all appraisal orders comply with industry regulations and internal guidelines.
- Reporting: Generate regular reports on the status of appraisal orders and escalate delays or potential issues to the appropriate parties.
Qualifications:
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- 1-2 years of experience in a customer service, administrative, or related role. Experience in the mortgage, appraisal, or real estate industry is a plus.
- Proficiency with the Reggora platform or other appraisal management platforms is a plus.
- Strong communication skills (both written and verbal).
- Excellent organizational and multitasking abilities.
- Ability to work independently and as part of a team.
Skills & Competencies:
- Detail-oriented with strong analytical skills.
- Ability to manage multiple tasks and deadlines effectively.
- Customer-focused with a positive attitude.
- Problem-solving skills with the ability to manage escalations efficiently.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Estimated Salary Range:
$45,000 – $55,000 annually, depending on experience and qualifications. Benefits may include health insurance, 401(k), paid time off, and opportunities for career development.
