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Principal Insights Analyst

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

Bachelor’s degree or relevant experience, Analytics experience in a large SaaS, Experience with Salesforce CRM, Familiarity with business intelligence tools, Proficiency in MS Office, especially Excel.

Key responsabilities:

  • Build and maintain insightful dashboards
  • Deliver monthly churn and risk reports
  • Support ad hoc analysis requests for leaders
  • Collaborate closely with QA and Rev Ops
  • Ensure data hygiene and consistency across teams
Cision logo
Cision Public Relations and Communications Large https://www.cision.com/
1001 - 5000 Employees
About Cision
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC. Interested in working for Cision? Visit cision.com/careers for available opportunities!
See more Cision offers

Job description

The Principal Insights Analyst is responsible for the regular insights around risk and churn in the business. This individual will be responsible for building and maintaining dashboards that serve as leading indicators of success for our CX leaders, across Gainsight and SFDC. They will improve the self-serve capabilities and reduce time delivering reports, providing more time for insights and action.

Essential Duties and Responsibilities
  • Aggregating data across various sources to present visually appealing dashboards that support our CX leaders in improving goals for retention and upsell.
  • Delivers the monthly churn and risk reports, adding insightful recommendations for the leaders to take action with their teams.
  • Supporting leaders with ad hoc requests for analysis to support their business cases and presentations.
  • Engaging closely with QA on data where needed and looking for ways to incorporate AI/Automation to reduce manual work in this area.
  • Aligning with Rev Ops and Finance to ensure we are all maintaining the same data hygiene and logic.

    • Minimum Required Qualifications
  • Bachelor’s degree. Experience in an analytics role at a large SaaS business will be considered in lieu of degree.
  • Experience working with Salesforce CRM 
  • Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo 
  • Experienced in stakeholder management and stakeholder communications.
  • Able to articulate complex concepts in a clear and concise manner.
  • Experience working in a highly collaborative, dynamic, and team-oriented work environment.
  • High level of general technical understanding.
  • Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors.
  • Proficient in MS Office (primarily Excel)

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Public Relations and Communications
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Business Intelligence ToolsDashboardAggregation FrameworkMicrosoft Dynamics CRMStakeholder ManagementAutomationArtificial Intelligence

    Other Skills

    • Verbal Communication Skills
    • Microsoft Office
    • Collaboration
    • Social Skills
    • Technical Curiosity
    Are you interested?

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