Sr. Manager, Business Continuity

Honor is seeking an experienced Sr. Manager of Business Continuity to prepare for and manage operations and business continuity through natural disasters (i.e. hurricanes, floods, and wildfires), operating systems failures and other disasters that may impact our distributed caregiving and client population. 

As Business Continuity Manager you will collaborate with department directors and the executive team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions.  The role is responsible for establishing policies, protocols and resources to drive preparedness in Honor’s daily operations and ensure timely, effective incident management that mitigates operational impact and risk to client and Care Pro safety and wellbeing. You will serve as primary incident commander, ensuring continuous monitoring, timely impact assessment of potential threats, and strategic incident response.  You will also work closely with stakeholders across Trust & Safety, Communications, Field Operations, Legal, HR and Product to drive continuous improvement cycles to ensure our business continuity programs evolve in-line with Honor’s growth and geographic expansion. 

The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done.

Responsibilities

• Ensure a viable business continuity plan and drive emergency preparedness and business continuity in Honor’s ongoing operations
  • Build and maintain company Emergency Preparedness plans for natural events (e.g. hurricane, wildfire) and systems outages that impact both our care operations and our dispersed HQ employee population.
  • Conduct risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions.
  • Collaborates with IT staff to develop and implement best practices to protect and restore data and systems in the event of natural disasters, viruses, and hackers.
  • Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity in the event that part or all of the infrastructure is damaged or destroyed.
  • Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated.
  • Ensure 24/7 event monitoring and timely escalation, including by effectively leveraging and training Honor’s existing 24/7 team.
  • Establish reporting tools that allow us to report on impact to operations and safety risk in real-time.
  • Creates and facilitates practice drills for risk mitigation and plan execution.
• Manage in-the-moment incident response
  • Leverage 3rd party tools to provide ongoing monitoring of potential events
  • Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations
  • Assume the role of Response Lead during event to direct Honor’s response, in-line with Honor’s emergency response protocols, including:
  • Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, Care Pros, and employees impacted
  • Identify and implement pre-event preparedness activities, including establishing backup care and resourcing plans.
  • Execute and manage outbound notifications to clients, Care Pros and HQ employees. Ensure timely and accurate response tracking and implement
  • Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins, employee travel); appropriately triage and prioritize response efforts such that we are effectively balancing operational lift with risk to safety, wellbeing and continuity of operations.
  • Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement
  • Provide timely post-event impact assessment reports to Honor leadership

Requirements

• At least 5-8 years professional experience; at least 3-4 years leading business continuity programs
• Bachelor's degree in a related field from an accredited university; or equivalent education and work experience
• Excellent cross-functional leadership skills
• Strong analytical skillset
• Ability to work independently and take initiative to drive and develop projects
• Desire to work in a fast-paced, high-growth, entrepreneurial environment
• Limited travel expectations for role (10-15%)
• This is a full-time position, and hours of work and days may involve weekends and after hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations.