Offer summary
Qualifications:
Bachelor's/Master's degree in Computer Science, MIS, or IT, 3-6 years of consulting industry experience, Experience with Jira, Zendesk, and similar tools, Knowledge of system implementation and database management, Familiarity with SDLC or software implementation lifecycle.
Key responsabilities:
- Design and configure systems based on requirements
- Develop reports and conduct testing processes
- Investigate issues and provide fixes and support
- Monitor support metrics and ensure timely resolution
- Collaborate across teams for project delivery success