Offer summary
Qualifications:
Bachelor’s degree in Business or related field, 5+ years designing and developing CX strategies, 3+ years in a leadership role, Experience with project management tools, Strong experience in journey mapping.
Key responsabilities:
- Ensure positive customer experiences through feedback analysis
- Develop and manage voice of the customer programs
- Oversee Customer Experience team and operations
- Drive innovation based on industry trends
- Measure performance metrics to inform improvements