(Fluent English) Cloud Support Consultant (Albania)

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, and lifecycle management, while tackling innovative projects. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. 

Excited? Let’s see what it takes 💛

What you will do:

• Offer support for cloud services via email
• Maintain the highest level of operational standards for cloud technologies while executing best practices in operations and ongoing maintenance
• Assist with the documentation of all system processes and procedures to ensure standardization, and best security practices
• Designing email templates on demand
• Developing training program and tests for consultants
• Provide stellar user experience via ticketing system

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Knowledge or experience working with AWS (or other cloud products)
• Customer support experience with cloud products
• Experience in networking
• Knowledge of IT operations and basic methodologies
• Ability to analyze and do research
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a plus:

• Experience with Salesforce

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.