Remote Mortgage Servicing Specialist III (Call Center, Customer Service)

Job Overview

Join our esteemed team as a Mortgage Servicing Specialist III, where you will play a vital role in enhancing our mortgage servicing operations. This remote position offers a unique blend of flexibility and professional engagement, catering to individuals eager to advance their careers in an esteemed organization.

Key Responsibilities

In This Pivotal Role, Your Responsibilities Will Encompass

• Conducting early-stage collections calls (under 120 days past due) with professionalism and respect.
• Assisting clients by processing payments, establishing repayment plans, and negotiating solutions for delinquent accounts.
• Delivering first-call resolution for inquiries and effectively managing Level 1 complaints.
• Monitoring and managing delinquent accounts, initiating appropriate collection actions when necessary.
• Upholding high standards in customer interactions within a fast-paced, structured environment.
• Promoting our products and services while prioritizing customer satisfaction and retention.
• Achieving both team and individual performance targets related to service quality and client satisfaction.
• Supporting additional duties and special projects as designated by management.
  
  

Required Skills

To excel in this position, you should possess:

• Exceptional verbal and written communication skills, coupled with strong listening and problem-solving capabilities.
• The ability to thrive in a dynamic, fast-paced work environment and adapt to evolving situations.
• A flexible schedule with availability for nights and weekends as needed.
• A solid understanding of regulatory frameworks such as the Telephone Consumer Protection Act (TCPA) and Fair Debt Collection Practices Act (FDCPA).
  
  

Qualifications

The ideal candidate will have:

• A high school diploma or GED (mandatory).
• A minimum of one year of experience in mortgage servicing or a call center environment.
  
  

Career Growth Opportunities

This role not only presents a chance to deepen your expertise in mortgage servicing but also offers substantial avenues for professional development and advancement within our organization.

Company Culture and Values

As a member of our team, you will be immersed in a collaborative and dynamic workplace that highly values customer service excellence and professional growth. We are committed to nurturing a supportive environment where every team member’s contributions are recognized and valued.

Employment Type: Full-Time