Remote Loan Counselor - Late Stage Collections | WFH

Job Overview

Join our dynamic team as a Loan Counselor specializing in Late Stage Collections, where you will have the opportunity to make a significant impact in the lives of borrowers facing financial challenges. This remote position allows you to provide essential support and guidance, helping individuals navigate their financial hurdles successfully.

Key Responsibilities

• Deliver outstanding customer service by establishing and maintaining strong relationships with borrowers.
• Assess borrower circumstances, explore payment options, and propose effective solutions tailored to their needs.
• Ensure adherence to all relevant federal regulations and company policies throughout the collections process.
• Collaborate actively with team members to identify the best solutions for borrower situations.
  
  

Required Skills

• A genuine passion for assisting others and offering necessary support.
• Excellent communication skills to foster trust and engagement with borrowers.
• High attention to detail to accurately evaluate borrower information and document all interactions.
• Creative problem-solving abilities to devise solutions that benefit both the borrower and the organization.
• A collaborative mindset to work harmoniously with colleagues toward shared objectives.
  
  

Qualifications

• Previous experience in collections or a related area is advantageous.
• Strong knowledge of federal regulations pertaining to collections is preferred.
• Exceptional interpersonal skills to build rapport with borrowers effectively.
• Proven capability in analyzing situations and developing effective solutions.
  
  

Career Growth Opportunities

By joining our team, you will be positioned for professional growth and development, enhancing your skills in financial problem-solving and customer relations within a supportive environment.

Company Culture And Values

Our organization promotes a positive and collaborative work culture that values the contributions of each team member. We prioritize compassion and support in all interactions, both with borrowers and among colleagues.

Compensation And Benefits

• Competitive salary with potential for performance-based bonuses.
• Flexibility to work from home, providing a convenient work-life balance.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• A supportive team environment that recognizes and appreciates your contributions.
  
  

Employment Type: Full-Time