Remote Product Owner for Digital Communications

Job Overview

We are on the lookout for a dedicated Digital Communications Product Owner to elevate our digital communication initiatives. This position is fully remote and offers the flexibility to work from Moline, IL, or other locations. If you are eager to leverage your expertise in digital technology to enhance member experiences, this is a unique opportunity for you.

Key Responsibilities

• Take full ownership of our digital communication technologies, focusing on member interaction and satisfaction.
• Oversee the entire product lifecycle, acting as an advocate for user needs and priorities.
• Manage communication software solutions, including phone, video, chat, and text, ensuring seamless user experience.
• Maintain product documentation, performance metrics, and alignment with the organizational strategic digital roadmap.
• Collaborate with cross-functional teams to integrate technology and member services effectively.
• Manage vendor relationships, including contracts, invoicing, and product support.
• Drive product development and enhancements, aligning with member needs and company strategy.
• Utilize data to monitor and manage key performance indicators (KPIs) and metrics.
  
  

Required Skills

• Strong understanding of digital communication technologies.
• Familiarity with enterprise communication systems such as phone, chat, video teller, and SaaS solutions.
• Excellent analytical and problem-solving capabilities.
• Exceptional communication and interpersonal skills.
• Ability to prioritize tasks efficiently.
  
  

Qualifications

• Bachelor's degree in Business or a relevant discipline (preferred).
• 1-3 years of experience within Financial Institutions or Financial Technology sectors.
• Previous experience as a Digital Product Owner, Technical Product Manager, Business Analyst, Systems Analyst, or similar roles is highly valued.
  
  

Career Growth Opportunities

We are committed to fostering an environment that encourages professional growth. Employees will benefit from comprehensive training and ongoing support, with avenues for educational reimbursement and community involvement.

Company Culture And Values

We pride ourselves on our collaborative and innovative culture, where a member-centric approach drives exceptional service. Join us to be part of a team that values creativity and engagement.

Compensation And Benefits

By joining our organization, you will enjoy:

• Competitive salary and benefits package.
• 401(k) plan with company matching and profit-sharing options.
• Health, dental, and vision insurance.
• Generous paid time off and holidays.
• Access to an on-site fitness center.
• Opportunities to contribute to community service initiatives.
  
  

Employment Type: Full-Time