Offer summary
Qualifications:
Degree in Computer Science or related field, Experience leading teams in complex environments, Knowledge of programming and system development, Familiarity with IT infrastructure and security, Agile methodology experience preferred.
Key responsabilities:
- Manage IT support team efficiently
- Ensure service level agreements are met
- Conduct war rooms for critical incidents
- Monitor system performance and implement improvements
- Prepare reports for stakeholders on incidents and KPIs