Field Service Engineer Italy - Center / South (m|f|d)

For 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to significantly contribute to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4,800 experts from over 50 countries contribute to our sustainable success. 

• Instrument preventative maintenance, installations, equipment upgrades, IQOQ
• Time sensitive corrective maintenance to restore systems to full operation, resolve instrumentation issues through hardware and software troubleshooting
• Manage communications (email and telephone) with research as well as clinical customers to ensure resolution and correct follow up to assure customer satisfaction
• Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software
• Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customer, active participation with sales teams in upgrades and service contract renewals
• Main territory is Italy Center and South region but travel within the whole country or internationally may be required

• You have a B.S. degree in Engineering or Electrical engineering (background in Biotechnology is a plus)
• You have at least 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting; Flow cytometry and/or laser experience would be an added bonus, though not essential
• Excellent computer networking, troubleshooting and communication skills
• Ability to travel up to 80% of the time within Italy, occasional international travel, Driving license required
• Fluent in English and native Italian

What we offer

• A modern workplace and exciting opportunities in the development of technologies with a secure future
• Cross-border intercultural cooperation and short communication channels
• A collegial corporate culture and flexible working hours enable time management on your terms
• Personalized employee development program: specialist and personal training courses provided by our training university
• Diverse corporate benefits about employee health and staff events

Contact us

If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.