Offer summary
Qualifications:
4+ years related experience, Bachelor's degree plus 2-4 years experience, Familiarity with JIRA and Zendesk, Basic knowledge of BASH/Python, Fluency in English, both written and spoken.Key responsabilities:
- Resolve complex technical support requests
- Collaborate to provide high-quality customer experience
- Troubleshoot customer cases from a global queue
- Communicate technical details clearly and concisely
- Manage escalations and produce detailed reporting