Customer Service Representative with German and English

While many companies claim to change the world, we do it every day but helping our customers run their businesses better. Our teams are united and inspired by our contribution to something bigger than ourselves.

There are over 450 of us in our Krakow offices, and we’re always looking for new talent to join our team. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

We are currently looking to recruit for a:

Customer Service Representative with German and English

What You Will Do:

• Address on average 30 - 50 inbound inquiries each day from internal & external customers while following department guidelines;
• Accept and process transactions in SAP/CRM;
• Process customer confirmations and investigate shipment status;
• Interface with other departments to resolve problems related to order to cash cycle;
• Achieve target goals for daily deadlines and monthly order quality.

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, sports cards).
• Work-Life Balance: Flexible working arrangements with remote model of work
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committees for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ training, soft skills and management training, and LinkedIn learning.
• Social events such as family events and charity auctions.
• Comfortable working environment (Library, relaxation area, casual dress code).
• Parking space for cars and bikes.

What You Will Need:

• High school diploma or equivalent;
• Fluent in German (minimum B2 – verbally and written);
• Advanced level of English (minimum B2 – verbally and written);
• Good MS Office skills;
• Strong customer orientation;
• Effective business writing in a professional and friendly approach;
• Good problem-solving and decision-making abilities;
• Embrace repetition of core job duties in a fast-paced environment;
• Minimum 6 months of customer service experience is considered an advantage;
• Experience using Customer Service software or/and SAP is considered an advantage;
• No immigration sponsorship offered for this role.

Apply today and start owning your future!