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Remote Bilingual Customer Service Advisor - $18.00 per hour | WFH

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Bilingual in English and Spanish, Minimum two years customer service experience, High school diploma or equivalent, Proficient in Microsoft Office applications, Experience with AS400 is advantageous.

Key responsabilities:

Provide exceptional client support and information
Establish relationships through communication and empathy
Identify sales opportunities to assist sales team
Meet call handling and lead generation metrics
Conduct outbound calls for new leads

Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/

2 - 10 Employees

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Job description

Job Overview

We are seeking a dedicated Bilingual Customer Service Advisor who is fluent in both English and Spanish and possesses a strong passion for delivering outstanding customer service. This fully remote position offers an exciting opportunity to make a significant impact on our clients’ experience.

Key Responsibilities

Provide exceptional support to clients by addressing incoming inquiries regarding coverage and eligibility, ensuring accurate information is delivered.
Establish and nurture strong relationships with customers through effective communication and empathy.
Identify and create potential sales opportunities to contribute to the success of our sales team.
Consistently meet established metrics related to call handling and lead generation.
Conduct outbound calls to explore new potential leads.

Required Skills

Bilingual proficiency in English and Spanish is essential.
Strong customer service orientation with the capacity to adapt to various personalities and scenarios.
Excellent communication skills, coupled with a confident phone presence.
Proficiency in Microsoft Office applications, particularly Word, Outlook, and Excel; experience with AS400 is advantageous.
Results-driven with the ability to multitask, prioritize effectively, and thrive in a fast-paced environment.

Qualifications

A minimum of two years of experience in a customer service call center setting is required.
A high school diploma or equivalent is necessary.

Career Growth Opportunities

This role offers a platform for professional development and potential pathways for advancement within the customer service and sales domains.

Company Culture And Values

Our organization is committed to fostering a culture that values exceptional customer service and strong client relationships, emphasizing professionalism and courtesy in all interactions.

If you are an enthusiastic professional eager to embrace a new challenge and contribute to customer satisfaction, we invite you to apply today!

Employment Type: Full-Time