Career Opportunities: Global Product Manager (11844)

Act as product manager for Syntax’s internally developed horizontal and vertical software solutions, collaborating closely with senior product managers and product owners to create differentiated software products with clear value propositions to our customers.

• Work with Syntax Product Managers, R&D leaders, and Operations leaders to define and manage product roadmaps and prioritize features in Aha!. 

• Collaborate with sales, sales operations, and marketing functions to build go-to-market plans and set sales targets, tracking achievement to goals and conducting formal win/loss reviews

• Collaborate with customers to understand their needs and incorporate feedback from those communications, as well as customer satisfaction surveys and advisory boards, into Syntax R&D products.

• Participate in product portfolio and product lifecycle functions at Syntax, helping to refine processes and get products to market faster

• Produce product-related content and data, including sales and marketing materials, statements of work and bills of material for standard and non-standard products in close alignment with stakeholders and subject matter experts.

• Interface with cross-functional teams to ensure products are developed and supported effectively, maintaining high customer satisfaction scores for all products.

• Measure and document usage metrics of Syntax products, develop a value model for product features, and work with customers to incorporate their feedback into product roadmaps

• Continuously monitor and analyze relevant product management KPIs.

Qualifications

Work experience as a product manager at a software company or a services company that also develops software products, including strong understanding of the software development lifecycle and agile methodologies.

• Understanding of IT service management, including ITSM tools such as ServiceNow.

• Knowledgeable of the product management function in an organization, including the product portfolio management and product lifecycle management functions.

• Written and verbal communication and presentation skills in English and either Spanish, German or French. Preferably bilingual – English fluency is mandatory.

• Analytical skills, including the ability to interpret and present data with attention to accuracy and detail, and the ability to use tools like Microsoft Excel to analyze data

• Strong project management skills and ability to multitask.

• Undergraduate degree in Management Information Systems, Business Administration, or Marketing or equivalent with 1-3 years of relevant work experience.

• Passion for learning new things and working in a fast-paced, global team environment.