Senior Solution Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Canada - Remote or Flex (Pacific and Mountain Time Zones)

Job Summary:

Thank you for your interest in this role at Genesys!

Do you have a passion for solving problems and understanding what customers need?
Are you interested in working with cutting-edge technology that helps customers transform and innovate their business? As a Solutions Consultant at Genesys, you will listen to the customer to understand their needs and create compelling business solution roadmaps. Our AI-powered CX Orchestration Platform is redefining the customer experience category from Contact-Center-as-a-Service (CCaaS) to Experience-as-a-Service (XaaS). You’ll be part of a team that leverages AI to deliver personalized, scalable customer experiences.

We look for individuals who have a proven track record of finding creative ways to solve complex problems. You’ll need to be an out-of-the-box thinker who can build lasting relationships and inspire confidence in both customers and sales partners. As a technical ambassador for Genesys, you will be challenged to showcase our continuously evolving and innovative customer experience offering.

Why work for Genesys?

• You will get to showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to executives, stakeholders, and key influencers.
• You will have the opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing your work.
• You will access on-demand and in-person training to keep your skills sharp and relevant.
• You will have the internal resources to solve technical challenges and to collaborate closely with other highly-talented individuals to tackle complex problems.

What will you do?

• Be a Trusted Advisor: Use discovery techniques to uncover customer needs naturally and impactfully. Your genuine curiosity and probing questions will quantify the business and personal stakes of customer challenges, and your superior listening skills will enable you to align these needs with innovative Genesys solutions that create value-driven outcomes.
• Present with Impact: You will create customized demos that captivate audiences, from executives to frontline users, and inspire confidence in our AI-powered CX Orchestration Platform.
• Partner with AEs for Success: Build strong, productive relationships with Account Executives (AEs) by constructively challenging them, earning their trust, and working together to win deals. You will support them by making them look good while ensuring that you receive the recognition you deserve.
• Manage Outcomes & Pipeline: Collaborate across teams to ensure successful KPI delivery, leveraging team feedback and managing the sales pipeline with precision, from forecasting to CRM rigor.
• Champion Innovation: Be a courageous communicator who motivates and influences both internally and externally. You will advocate for new ideas, demonstrate grit and resourcefulness to overcome challenges, and get things done.

What do you need to have to be successful?

• A passion for technology and helping people solve problems.
• Discovery Mastery: You excel at uncovering customer needs by blending curiosity with skillful questioning, creating rapport without making it feel like an interrogation.
• Customer Communications: Polished verbal and written communication skills with expertise in objection handling, storytelling, and value articulation​(Solutions-Excellence-Mo…).
• Customer Centricity: Drive alignment across groups and influence executive decision-making by discovering and maximizing the value customers can derive from Genesys solutions.
• Outcome Management: Ownership of KPIs, pipeline generation, and prioritization. Ability to multitask, prioritize, and excel in a fast-paced, cross-functional team environment​(Solutions-Excellence-Mo…).
• Technological Know-How: A solid understanding of IT concepts, software standards, automation, security, databases, networking, coding experience, and integrating with CRMs. Familiarity with AI technologies is a plus.
• Qualifications: While experience with SaaS, cloud, or AI companies is preferred, we value what you can bring to the role and how quickly you can make an impact. [Don’t meet every single requirement? We still encourage you to apply! ... At Genesys, we believe that diverse teams drive increased innovation and creativity; therefore, we are dedicated to building a inclusive workplace. So, if you’re excited about this role, we'd love to hear from you! You might bring something unique to our team that we didn’t even know we needed!]
• Ability to travel up to 50%.

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.