Lead Product Manager

Lead Product Manager

Salary band: UK: £59,500 - £85,000 (London & South East: £62,475 - £89,250)

Location: London, Bristol, Manchester or Swansea with hybrid-working policy

Application closing date: Monday 26th August 2024 at 5pm.

About Made Tech

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design and product-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.

About the role

Reporting to the Discipline Head of Product Management, Business Analysis and Innovation, our Lead Product Manager role is responsible for leading on product across multiple client assignments.

As a Lead Product Manager, you’ll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in product management.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

Responsibilities

• You will be expected to work in a self initiated manner, modelling leadership in a collaborative and inclusive manner
• Collaborate and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs
• Influence decision making which impacts success. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk
• Work across more than one assignment for a client at one time 
• Coach, support and people manage other members of the Product Management team. To steer them and their teams towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables
• Maintain a broad technical knowledge of product management, user-centred design and technical practices, be able to shape strategy, proposals, statements of work and roadmaps
• Be a leader in and heavily contribute to Made Tech’s community of practice for Product and contribute to other disciplines 
• Assist in developing and growing the discipline and user-centred practice in line with business needs, hiring and line managing product managers, developing the capability,  propositions and playbooks to create a uniquely Made Tech way of embedding design and product-led thinking into all that we do

Skills people must have

• Experience in helping grow product teams though community, hiring and line management
• Excellent understanding and passionate articulation of the value of product and user-centred design 
• Experience and evidence of delivering user centred products and services from ideation through to maintenance phases 
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas
• Strong empathy and relationship building  skills

Desirable (not essential) skills

• Working with sales teams to build client relationships, develop opportunities and win new work
• Working in the open - building the trust within teams to share little and often
• Experience in re-designing legacy services and products
• Maintaining a deep working knowledge of product, design and research techniques

Key measures

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Contributing to the growth and development of the product discipline at Made Tech in line with business needs
• Successful relationships with our clients and colleagues across the Made Tech business 
• Case studies, publications and speaking engagements on how to design and deliver excellent public services and outcomes (with appropriate client permissions)

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. 

SC Eligibility:

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

Once your application has been reviewed, a member of the talent team will be in touch. If your application is successful, we will arrange a virtual screening. Should you pass the virtual screening, we will then invite you to a 2 stage virtual interview. 

We aim to keep you informed throughout each step. For any reason we decide not to proceed, we will then write to you.  

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

The groups are:

• antiracist-activists
• disability
• lgbtqiaplus-allies-and-activists
• neurodiversity
• parents-carers
• Womxn-in-tech

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

✈️ 30 days Holiday - we offer 30 days of paid annual leave

🕰️ Flexible Working Hours - we are flexible with what hours you work

👶 Flexible Parental Leave - we offer flexible parental leave options

👩‍💻 Remote Working - we offer part time remote working for all our staff

🤗 Paid counselling - we offer paid counselling as well as financial and legal advice.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.