Offer summary
Qualifications:
Experience in 1st line support role, Strong knowledge of Microsoft applications, Experience with helpdesk ticketing systems, In-depth knowledge of Windows 10 onwards, Excellent customer service background.Key responsabilities:
- Provide IT support via remote access
- Troubleshoot hardware and software issues
- Maintain logs of problems and resolutions
- Escalate major incidents to appropriate parties
- Ensure accurate record keeping and compliance