Sales Development Representative

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation. 

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

We are looking for engaging, curious, collaborative, results-driven and customer-obsessed Sales Development Representative’s (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account. This role is based in Hong Kong

You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. 

• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers
• Conduct proactive research on accounts using Google, LinkedIn, Lusha and other tools you will be provided.
• Profile assigned accounts by developing an understanding of the accounts’ business and technology challenges, opportunities, drivers, and market positioning.
• Drive outbound ‘named account’ prospecting to generate new logo business opportunities, call into senior IT management and liaise with C-Level and senior IT management contacts.
• Educate prospective customers on the value of Dynatrace enterprise solutions and qualify opportunities with business potential.
• Support prospect and community awareness and education of Dynatrace solutions and trends across social media channels.
• Follow up on inbound enquiries and leads generated through our APAC marketing campaigns and provide feedback to marketing on the quality of these leads and prospects.
• Perform analysis on CRM (Salesforce) to track activities, attend weekly territory forecast meetings and update team on progress of identified activities.
• Meet and exceed your defined target of qualified opportunities per quarter.

• Due to business requirements, proficiency in Mandarin is essential for the candidate filling this role based in Hong Kong. Cantonese and English would also be beneficial but are not essential.
• A passion for technology and software sales, 1-2 years of customer facing experience is required 
• University degree, College Diploma or equivalent experience
• Experience using a CRM (Salesforce)
• High level of commitment to exceptional customer service and relationship building
• Exceptional written and verbal communication and influencing
• Ability to work both individually and in a collaborative team environment
• Strong time management as well as the ability prioritise tasks and effectively meet deadlines
• Self-motivated with the ability to work in a fast paced and constantly changing environment
• Collaborative and coachable mindset - you should be excited about continuously improving your skills and impact 
• Resourcefulness and results driven operating style
• Strong problem solving, organisational and interpersonal skills
• This role is based in Hong Kong

• We are a market share leader & a 14 x magic quadrant leader.
• We invest more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption.
• Enjoy our culture of excellence with competitive compensation packages that recognize and reward greatness.
• Working with the largest of the Cloud players like AWS, Azure, Pivotal and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology
• We offer a competitive compensation package, benefits, company pension scheme and holidays.