Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant - EUC L3 SMEs
In this role, we are seeking a candidate who has specialized experience in End User Computing, Application Packaging, and knowledge of working with Windows MDM, such as VMware Workspace One UEM or any other MDM Platform.
The candidate also should have experience working with the Patching and Vulnerability platforms or similar tools like Tanium.
Responsibilities
- In-depth Knowledge of VMware Workspace one UEM Platform for Windows 10 Design, Implementation, Management, and Troubleshooting
- Application Packaging and scripting Certified: Modern Desktop Administrator or COMTIA A+ certified with in-depth knowledge of the Windows 10 platform
- Passion for delivering excellent remote troubleshooting & experience, managing thousands of endpoints using automation, PowerShell & scripts,
- Comfortable with tools such as Bomgar, PowerShell, log me in rescue, similar tools etc.
- Comfortable using Windows Sys internals tools, Wireshark, etc.
- Basic knowledge of network infra.
- Expertise in Application and packaging, building - troubleshooting software installations MSI, MSIX packages
- Hands-OnOn Experience in Project Execution and delivery for EUC
- Configure automated scripting system delivery via MDT, Smart Deploy etc.
- Experienced in deploying and supporting applications via MDM i.e. AirWatch and Tanium
- Good to have an understanding of endpoint persistence tools like Absolute
- Experienced in handling Multi-user incidents, building RCCAs, reducing incidents and problems for endpoint infrastructure
- In-depth Windows 10 lifecycle management experience
- Thin Clients, MACs, Chrome Books support added advantage
- Excellent in customer calls/Meetings/escalation handling & delivery for 24/7 IT operations, able to work under pressure.
- Good communication Skills
Troubleshooting
- Build Packaging, test packages, and roll out packages to 100k+ users remotely.
- Build scripts to fix any issues with windows 10/11.
- Work with the user to fix any issues that come from deployment.
- Collects logs from MDM & windows to find RCA, Work with Microsoft & other Vendors to find a solution.
- Build/ Customize Windows 10 Image for deployment to 1000+ users. Be
- Considering the scope and SLA, such as Managing and overseeing the deployment of applications Patch deployment, and Image Management.
- Handling the Business critical or escalated cases from Floor support
- Updating of OS images and SW packages
- Interacting with the client on problem-solving via email and calls.
- Preparing the daily and monthly reports on SLA sharing with Client manager.
- Follow ITIL processes are followed for all deliveries.
Qualifications we seek in you!
Minimum Qualifications / Skills
- Bachelor’s degree or certification from an accredited institution in technology or experience or equivalent training
- Strong understanding of troubleshooting principles and practices
- Extensive experience with Windows 7 and Windows 10
- Working knowledge of computer hardware/software
- Ability to work independently and take initiative in problem-solving
- Proficient critical thinking, analytical, problem-solving, and reasoning skills
- Must be able to learn and support new and fast-changing technologies
Preferred Qualifications/ Skills
Excellent communication skills and strong customer service skills.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Lead Consultant
Primary Location
India-Gurugram
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Oct 23, 2024, 1:19:38 AM
Unposting Date
Nov 22, 2024, 12:29:00 PM
Master Skills List
Consulting
Job Category
Full Time
