Offer summary
Qualifications:
Degree/Diploma in Information Systems, Minimum 3 years’ experience in Business Analysis, Experience in Contact Centre environment, Experience working in Agile (preferably Scrum), Recognised qualification in relevant fields (Desirable).
Key responsabilities:
- Elicit and document requirements from stakeholders
- Facilitate workshops and communicate needs clearly
- Maintain a backlog for Scrum teams
- Support internal teams in understanding requirements
- Collaborate with QA and development teams