JOB DESCRIPTION
The team’s main responsibility is to troubleshoot highly complex technical issues related to the
Oracle Exadata stack and within areas like
Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms. The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
RESPONSIBILITIES
The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata and Cloud) requiring a high level of technical expertise
- Works directly with customers
- Participates in weekend rotation and shifts
- Participates in initiatives that improve overall product and documentation quality
- Participates in product/platform testing
- Drives improvements in product quality
- Serves as Situation Manager on highly sensitive Customer issues
- Consults with Management in directing resolution of critical Customer situations
- Consults with Customers on complex use of Oracle products
- Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
- Creation/Review of Knowledge Articles
- Contribute significantly towards the “My Oracle Support” Database communities
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Who are we looking for?
QUALIFICATIONS
- Bachelor’s degree in Computer Science, Engineering or related technical field
- 10+ years of proven professional and technical experience in database, network or system administrator role.
- Excellent verbal and written skills in English
TECHNICAL SKILLS
- In Depth knowledge of Oracle Database administration - 12c, 18c, 19c
- Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
- Experience of Backup and recovery process using RMAN
- Experience of Oracle Data Guard
- Experience in Performance Tuning
- Experience of Oracle Cloud Infrastructure (OCI)
- Experience of Oracle Autonomous Database
- Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
- Network administration
- Understanding of Oracle Grid Control, RAC
- Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
- Understanding of Oracle Golden Gate
- Exposure in Oracle Application Express (APEX)
PERSONAL ATTRIBUTES
- Self-driven and result oriented
- Strong Problem solving/analytical skills
- Strong customer support and client relation skills
- Effective communication (verbal & written)
- Focus on relationships (internal & external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focused
- Confident and decisive
- Enthusiasm
- Flexibility
- Coaching/knowledge transfer Ability
- Ability to write technical Bulletins
Career Level - IC3,IC4
Career Level - IC4
RESPONSIBILITIES
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
ABOUT US
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
