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VIP Account Manager

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Poland

Offer summary

Qualifications:

1 year experience in customer service/sales, Fluent in Ukrainian, Intermediate English, Ability to work night shift, PC skills (Word, Excel), Strong listening and communication skills.

Key responsabilities:

Manage communication with VIP-clients via various channels
Analyze complaints, suggesting improvements for customer experience
Create activation plans based on customer activities
Work on deposit/withdrawal issues and performance indicators
Conduct daily analysis of client activity

Risk.Inc SME https://www.risk.inc/

201 - 500 Employees

See more Risk.Inc offers

Job description

Company Description

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are seeking a VIP Account Manager to become a part of our team.

Job Description

Communicate closely with VIP-clients, through various communication channels: Viber, Telegram, WhatsApp, incoming calls, online chats, and e-mail;
Analyze customer complaints and suggestions, monitoring of their actions, search for opportunities to improve customer experience;
Analyze customer account and create an activation plan for each individual customer;
Performs daily analysis of client activity and its reactivation;
Work with significant winnings/losses of VIP and pre-VIP clients;
Work on increasing the amount of deposits/turnovers of VIP clients;
Deal with unsuccessful deposits/withdrawals;
Work on group and individual performance indicators.

Qualifications

Ability to work at night shift;
Experienced in customer service/sales from 1 year;
Fluent in Ukrainian;
English at least Intermediate;
PC skills (Word, Excel and other programs);
Knowledge of the process of successful cooperation with clients, experience patiently and actively listening to the client;
Sociability and independence, attention to detail, organization and multitasking.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation
And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.