Principal UX Researcher

Amadeus is the leading provider of IT solutions to the worldwide travel and tourism industry.

At Amadeus, you will grow your career alongside some of the best minds in the world.  Our teams work regularly with colleagues of different cultures in international markets, creating and deigning solutions that shape the travel industry.

Summary of the role

In our team, User Experience Research and Design under Cytric, we are looking for a dynamic, engaged, talented individual, passionate about corporate travel and expense solutions and its related customer experience.

As a Principal UX researcher, you have a deep understanding of both qualitative and quantitative research methods, knowing how to use these methods to support the entire product/service design cycle, from product/service definition, design process, to UX solutions evaluation/tracking.

You will integrate information from Sales, Customer operations, and product management team to define relevant research strategy and support business domains in the execution of the research strategy throughout the product life Cycle in connection with Engineering and product marketing.

You will work with Product Management to drive product vision/strategy and influence feature prioritisation from research outcome. You will mentor junior researchers and provide design guidelines from research outcome, and work with UX designers/writers to ensure final delivery is consistent with research findings. You will work with UX data analysts to define the feedback loop to understand and evaluate user behaviour.

You are a strong user advocate who promote user-centricity across the organisation, drive user research & data-driven culture, and best practices, and influence and ensure the implementation of UX research recommendations in all product lines of Cytric.

In this role, you will:

Product/Service Definition and UX strategy

• Work with customers and product management to help develop a product vision from user point of view

• Qualify UX request and help define UX strategy for product/service/innovation by incorporating also business context, product strategy, customer values, and brand vision

• Drive product vision/strategy and influence epic/feature prioritisation

UX Research:

• Define and lead UX research plan (including objective, scope, participant profile, methodologies, etc)

• Define detailed research protocol and conduct research accordingly

• Create report and conduct presentation to share results with internal stakeholders and external clients, delivery can include personas, mental models, customer journey maps, service blueprints, user tasks and needs analysis, design guidelines, and etc)

• Lead and work with Amadeus research partners when needed

• Mentor Junior researchers@

UX Design support:

• Conduct cognitive walkthrough/heuristic evaluation and share the results with stakeholders

• Facilitate ideation design sessions with stakeholders and provide design guidelines based on research findings

• Work with interaction/visual designers to make sure the final delivery is consistent with research findings

About the ideal candidate

• 8+ years of experience on user experience research, experience on a wide spectrum of products and services including B2C, B2B, and innovation, and/or travel industry is a plus

• Expert on applying UCD process, human computer interaction theory and usability principles

• Expert on research techniques including field studies, contextual interviews, focus groups, participatory design, card sorting, surveys, formative and summative usability testing, comparative usability testing, AB testing etc

• Relevant experience leading research team

• Strong storytelling skills to influence and engage stakeholders

• Strong analytical and excellent communication skills

• Strong team player

• Familiar with statistics

• Degree in Ergonomics, Cognitive Psychology, Human Factors, Human Computer Interaction, or related fields

What can we offer you?

• A competitive salary and extensive range of benefits including life and health insurance

• Multisport card

• Public transport card / subsidy for a parking lot in the office

• 25 days paid time off (increasing for up to 30, depending on your stay with us)

• Well-balanced mix between work from home and collaborative work from the office

• Career and development opportunities through R&D career paths

• Learning opportunities

• Foster innovation

• Impact millions of travelers from all around the globe

Application Process

• The application process will take a few minutes to complete. You’ll need to create your candidate profile in our system and upload your resume.

• If your profile matches what we’re looking for, one of our recruiters will contact you and organize a short phone interview.

Are you the One we’re looking for?  Join us to Power better journeys through travel technology!

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