Remote Controller of Rooms

Job Title: Operations Specialist - Remote

Job Overview

We invite you to join our esteemed organization as an Operations Specialist, where you will play a pivotal role in ensuring the effective delivery, installation, and maintenance of our tailored solutions. In this position, you will act as the primary liaison with the FCSD Zone Manager, contributing to our shared success.

Key Responsibilities

• Cultivate and sustain strong relationships with assigned dealers.
• Participate in quarterly regional FCSD Organization meetings to foster collaboration.
• Assist launch and performance managers in facilitating meetings and Quick Lane launches.
• Develop and execute Quick Lane Action Plans to meet regional objectives.
• Schedule and oversee Quarterly Quick Lane Sales Events.
• Conduct periodic inventory evaluations and organize necessary swaps.
• Provide on-site training to ensure team members complete required STARS courses.
• Conduct operational reviews during visits and provide actionable insights.
• Complete all administrative responsibilities promptly.
  
  

Required Skills

• Strong self-starter with exceptional customer relationship and communication skills.
• Ability to thrive in field environments with minimal oversight.
• Prior experience in aftermarket settings, particularly in Retail Tire Store Management, is advantageous.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Internet Explorer.
• Ability to analyze dealer financials and operational assessments to formulate improvement plans.
• Skills in implementing effective metrics to drive growth and ROI.
  
  

Qualifications

• A Bachelor's Degree is preferred.
• Extensive experience in a field environment with significant travel (80% required, including overnight travel).
  
  

Company Culture And Values

Our organization prides itself on a collaborative and dynamic culture, fostering a supportive environment where individual contributions are valued. Emphasizing diversity and inclusion, we work together to create a family-like atmosphere that encourages personal and professional growth.

Career Growth Opportunities

We are dedicated to the ongoing development of our employees, offering numerous training and advancement opportunities. Join us to enhance your skills while contributing to our mission of operational excellence and customer satisfaction.

Compensation And Benefits

The compensation for this role ranges from \(68,000 to \)72,000, reflecting various factors such as skill set, experience, and training. We provide a competitive benefits package that supports your professional journey and well-being.

About Us

As a leading global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers, we have established a strong reputation over 25 years of dedicated service. With a workforce of over 5,000 employees across 80 countries, we deliver industry-leading expertise and innovative solutions to help our clients achieve their business objectives.

Employment Type: Full-Time