Customer Experience Remote

Description

With over 15,000 five-star reviews, VoucherCodes is the UK's biggest and most trusted voucher site. Partnered with big brands like adidas, Samsung, John Lewis, Travelodge and Domino’s Pizza, we receive over 8 million visits per month. Right now, we’re looking for a flexible worker to join our team of UK-based remote workers for 1 year. 

You will help to maintain our high standard of customer service for VoucherCodes customers and be responsible for answering a wide range of queries from our customers using the website.

This is a great opportunity for someone looking for a part-time job and who wants the flexibility of working from home combined with regular and flexible hours. You'll benefit from being part of a large and established remote team. We’re looking for someone who is motivated and has a great attention to detail, whilst being happy to work independently.

What we need from you:

• Available to work 10 hours per week - including a minimum of 4 hours at the weekend
• Have at least 3 A Levels (grade C+) or experience commensurate to A Levels
• Are permanently based in the UK
• Have a computer and access to web connection
• Friendly, positive and can-do manner
• Customer service experience
• Excellent problem-solving skills and a cool head under pressure
• Familiarity with cashback and voucher websites
• Ability to quickly adapt to a new Content Management System (CMS) and other software
• Excellent written communication skills
• Experience using Zendesk (desirable)
• Live Chat experience (desirable)

What you’ll be doing:

• Providing customer service by responding to a range of customer queries by email and undertaking admin tasks as per customer requests
• Frequently communicating with in-house staff to flag issues with voucher codes, reward vouchers and other bugs on site
• Investigating and resolving reward support issues in a friendly and professional manner
• Acting as a positive brand ambassador, helping people shop and save more using our website!

What you’ll get from us:

• The flexibility to fit your work schedule around your life schedule
• A fully remote position

Due to a high volume of applications we will only reach out to potential candidates.