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Administrative and Lead Management Support for a Plan Management Company in Australia (Home Based Part Time)

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Key responsabilities:

  • Answer phone leads and collect information.
  • Manage bookings and update appointments on Calendly.
  • Monitor inbox and manage CRM tasks.
  • Send reminders for meetings and check-ins.
  • Conduct daily reviews with clients via Google Meet.
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Job description

Administrative Support & Lead Management
• Answer Phone Leads (must always be available to pick-up calls).
• Follow a structured process to gather essential lead information as calls come in.
• Collect details from providers during cold calls and create CRM cards.

Diary & Calendar Management
• Manage Bookings (Calendly).
• Update and modify appointments via Calendly.
• Prepare and send reminders for meetings and the next day’s schedule.

Inbox Monitoring & CRM Management
• Inbox Monitoring (Gmail).
• Forward invoices to the appropriate addresses.
• CRM Management (Google Sheets).
• Ensure inquiries are directed correctly and follow up with reminders.

Client Communication & Daily Check-in
• Diarise dates to text clients for birthdays and any NDIS relevent updates.
• Daily Check-in with the client (30 minutes) to conduct a quick review of tasks and priorities via Google Meet.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Google Sheets

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