Services Operations Analyst (Remote, AUS)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.

What You'll Do:

• Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business

• Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analytics

• Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals

• Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents                             

• May support process improvement efforts and system automation efforts within CrowdStrike’s Services business

• May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc. 

What You’ll Need:

• 2+ years experience in an operations or business analysis role

• Bachelor’s preferably in Finance, Accounting, Business Management or related field

• Must work effectively at a distance

• Strong organizational skills with the ability to handle multiple tasks at once

• Demonstrated project management experience

Bonus Points:

• English language skills - exceptional written and verbal communication

• Proficient with Microsoft Excel

• Strong working knowledge of a professional services firm preferred     

• Adept at communicating timelines and expectations to large teams

• Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool)

#LI-JC2

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe