MAKE HISTORY WITH US!
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.
Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.
Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.
IT HUB Krakow
With a team of over 300 and more than 20 nationalities, the IT HUB Krakow plays a critical role in creating a smoke-free future around the world. Become a part of a team of engineers, technicians, experts, solid IT freaks, researchers and game changers and create new IT work standards with us!
JOIN US!
As an IT Service Integrator – Life Sciences, you will co-ordinate and consolidate the management of individual affiliate and global IT application services in Life Sciences’ domain, from Service Providers in order to provide an end-to-end IT service management to the affiliates or to global functions, their customers and their users, whilst ensuring that the services consistently meet the business objectives and requirements for performance, quality, cost and assurance.
WHO ARE WE LOOKING FOR?
- Knowledge and deep understanding of IT Infrastructure Library offerings (ITIL® 4)
- Knowledge and deep understanding of ITSM – Information Technology Service Management
- 5+ years of experience in ITIL Based Service Management practices. understanding of industry practices and international standards
- Service Integration and Management (SIAM™) Professional Certified, ITIL V3 Expert, ITIL 4 Managing Professional
- A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices
- Experience in Pharmaceutical industry or in any regulated industry is a plus
WHAT WE OFFER YOU?
- Private medical and dental care, life insurance
- Lunch card (Sodexo)
- Remote work opportunity and flexible working arrangements
- Employee pension plan
- Multisport program
- Cafeteria program
- Wide range of trainings, optional language classes, further education and professional qualification support possibility
- Free bike and car parking for all employees
HOW CAN YOU MAKE HISTORY WITH US?
- Oversee the delivery of affiliate or global IT services, under the FMS contract to ensure that such services are delivered according to the terms and conditions of the contract and all SLAs are adhered to
- Act as the Single Point-of-Contact for Affiliates or Global Teams, for any escalations regarding service delivery from the vendors and orchestrate the resolution of these escalations across all parties
- Have responsibility for ensuring all agreed IT policies and system controls are adhered to, followed and reviewed regularly for the scope of services under the positions responsibility
- Be the final point of service escalation and resolution for any major service incidents, disruptions or performance degradations, for affiliates or global teams
- Ensure in collaboration with the IT Platforms and affiliates, that any changes in service capacity are planned, budgeted for and implemented as agreed
Please note that only online applications will be taken into consideration.
Only selected candidates will be contacted
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