ServiceNow Project Manager

Job Description:

We have an opportunity for a Program/Project Manager to join our talented Professional Services team. The successful candidate will work with customers and the engagement team to lead the ongoing implementation and operations of an enterprise-wide ServiceNow system for our Federal customer.

Responsibilities include: Managing the project from initiation to delivery and support, including but not limited to meeting with the project stakeholders to capture requirements, manage project documentation, oversee agile sprint ceremonies, manage and tract UAT status, maintain project plan and update weekly status within the projected timelines to ensure deliverables are met on time and to the desired quality.  In addition, lead and/or oversee developing and maintaining schedules, risk and issue management, coordination of stakeholders, oversight of quality of deliverables and supporting documentation.

Typical responsibilities include:

• This position is accountable for management, oversight, and coordination of the entire scope of the project, as well as the successful completion of all contractual deliverables.
• Performs all project management processes for diverse complex IT and operations programs, i.e., initiating, planning, executing, and support.
• Facilitating project initiation via PMO kickoff, transition-in, and ongoing execution of development/testing efforts.
• Providing project management oversight to ensure that deliverables meet NetImpact and Client standards.
• Ensuring scope, cost, schedule are met and performance metrics are met or exceeded.
• Assist with the weekly and monthly project status reports.
• Assessing, monitoring, and mitigating project risks
• Providing and/or presenting regular status reports and reviews, both customer and NetImpact facing.
• Coordinating knowledge sharing and efficiencies among project staff and Client.
• Hands-on project manager for some projects including serving as Scrum Master for the development phases of the project.
• Run the daily scrum meetings using the Agile Kanban boards and ensure user stories are being tracked for timely completion.
• Participating in NetImpact development activities including supporting marketing, proposal, thought leadership, and recruiting efforts.

• Certified PMP 
• A BA/BS or Masters degree in the related field or equivalent management qualifications
• 6 years of experience in Program/Project Management managing technical enterprise initiatives/programs.
• Experience leading a program consisting of experienced, high achieving staff.
• Capable of communicating with senior management of the customer and NetImpact at technical, business, and financial levels.
• Manager with excellent program and project management skills to oversee multiple application development and support initiatives.
• Experience serving as a scrum master in an Agile software development environment
• Experience organizing, coordinating and leading teams in analyzing, documenting business requirements, functional design and development of ServiceNow solutions
• Demonstrated ability to effectively coordinate and collaborate with multi-agency stakeholders.
• Experience leading projects involving Servicenow application development.
• Experience working in the Federal Government.
• Strong leadership and soft skills in interacting with a wide array of project stakeholders.
• Strong customer service and interpersonal skills
• Excellent presentation & communication skills in both oral and written form
• Must be able to obtain and maintain government clearance requirements.

Desired Skills

• Experience in successful implementation of ServiceNow solutions
• Certified Scrum Master
• Certified ServiceNow Administrator 

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").