For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off!
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to serve as the highest level of implementation consultant on the Deacom ERP. As a member of our Professional Services team, you will have a major impact on our future success by supporting our Implementation, PMO, and Sales teams in a variety of different ways. From the scoping of Professional Services efforts, to building configuration documentation, to holding internal training sessions, your efforts will make our organization more effective by way of your industry and system knowledge.
What You Will Do
- Be the go-to resource for implementing Deacom ERP software, ancillary systems (DSD, WMS, MRP, etc.) and business processes
- Provide mentorship, coaching, and leadership to the implementation team, including training in the Deacom software, ancillary systems, and the department processes
- Travel on-site at the request of the Program Management Office (PMO) to support implementation and consulting efforts with customers directly
- Document business requirements for customer requested system enhancements and communicate the requirements to Product Design
- Drive continuous improvement for the scoping and discovery process to ensure customer requirements are captured and translated into implementation project plans
- Serve as a liaison between the Sales and Aftermarket Sales teams and Services by gathering requirements and scoping Professional Services efforts to meet those requirements
- Be the first consultants our customers speak to during their implementation. You will determine each new customer’s configuration requirements through a rigorous discovery process and hand off requirements to your counterparts in the Implementation team
- Act as a leader regarding department’s objectives, goals, and tasks
- Effectively complete tasks associated with consulting projects
Requirements
- Advanced degree, certification or equivalent professional experience required
- Minimum 7 years of experience with ERP or supply chain related commercial software products
- Experience with ERP solutions including Accounting, Order Processing, Inventory Management, Quality Control, Manufacturing and MRP processes required
- Working knowledge of SQL, relational databases, client server applications, and web technologies
- Working knowledge of technical business requirements including but not limited to software integration, data migration, EDI and business intelligence
- Outstanding time management, problem solving, communication (oral and written) and presentation skills.
- Willingness to travel an average of 50% of the time
Abilities Required
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision, including intensive computer usage.
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
