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Customer Onboarding Manager I

extra holidays - extra parental leave - fully flexible

Remote:

Hybrid

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Chennai (IN)

Offer summary

Qualifications:

At least 1 year in SaaS, Experience with CRM, especially Salesforce, Strong problem-solving abilities, Analytical skills for identifying solutions, Excellent verbal and written communication.

Key responsabilities:

Connect with customers via phone/email
Identify reasons for low product adoption
Assist customers in resolving issues
Follow up daily for customer satisfaction
Provide reports and updates to leadership

ZoomInfo Technologies LLC Large https://zoominfo.com/

1001 - 5000 Employees

See more ZoomInfo Technologies LLC offers

Job description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

The Customer Onboarding Manager is a key member of the Customer Onboarding & Adoption team and has responsibility for connecting with our customer end-users to ensure maximum adoption and usage of ZoomInfo and our suite of products. The role requires a strong sense of customer service as the Onboarding Manager will speak with our end-users to determine what reasons they have for not adopting and then helping them with solutions, both short and long term.

Working hours: 7:00 PM - 4:00 AM IST
Work location: Chennai (3 days work from office)

What You'll Do:

Connect with ZoomInfo customers/end-users via phone and email who have not adopted and/or used any number of our suite of products. Log calls in Salesforce CRM.
Determine reasons for no adoption/low usage on the part of the customer/user. Identify and place reasons into pre-determined groupings in order to provide feedback to executive leadership on usage trends.
Actively triage customer reasons for no adoption/low usage and assist the customer/end user with addressing the issues they are experiencing, including, but not limited to: coordinating a training, referring to customer support, or communicating with product and engineering teams about a possible issue.
Follow up daily with customer as necessary to ensure quality customer experience and provide ongoing resources as necessary to the customer.
Provide daily reports and updates of outreach. Coordinate with leadership an executive dashboard on the grouping and reasons for no adoption/low usage as well as proposed solutions and follow-through by customers.
Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.

What You Bring:

At least 1 year experience in a SaaS company environment, preferably connecting with prospects/customers through phone/email.
Experience with CRM tools with preference given to candidates with Salesforce experience.
Ability to analyze customer concerns and identify education and growth opportunities within an account.
Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues.
Team focused with strong collaboration and communication skills.
Emphasis on attention to detail and quality.
Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
Exceptional verbal and written communication skills.

#LI-VG #LI-Hybrid

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.