Offer summary
Qualifications:
5+ years of customer experience management., Understanding of customer support workflows., Proven track record of impactful results., Experience with tools and AI integration., Strong data analysis and goal-oriented mindset..
Key responsabilities:
- Enhance CX channels, efficiency, and quality.
- Build new customer support channels and tools.
- Identify and resolve product gaps affecting support.
- Collaborate with cross-functional teams on strategy.
- Craft a CX roadmap balancing quality and efficiency.