Offer summary
Qualifications:
Bachelor's degree from an accredited college or university, 3+ years in contact center/customer service environment, 7+ years in workforce planning/analytics or related fields, Advanced skills in Microsoft Excel and Google Sheets, Experience in creating advanced dashboards in Looker.
Key responsabilities:
- Drive operational excellence in Workforce Management
- Assess workforce technology platforms for efficiency
- Lead enhancements to reduce risks and increase capabilities
- Conduct advanced analysis of workforce metrics for insights
- Develop training and documentation on new processes