Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred., Proven experience in customer service., Excellent communication skills, verbal and written., Strong problem-solving skills., Proficiency in customer support software..
Key responsabilities:
- Serve as the first point of contact for customers.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain records in CRM system and collaboration on complex issues.