Manager, Student Ambassador Program

Position: Manager, Student Ambassador Program

Reports to:  Executive Director, Institutional Relations

Department: Institutional Relations, College Enrollment

Location: U.S. Remote

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

 Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

 Who you are: 

The Manager, Student Ambassador Program is responsible for recruiting, training, motivating, monitoring, and evaluating all CIEE ambassadors on programs and at US campuses. You will coordinate cross-organizationally to build a team of influencers actively promoting CIEE on social media and in-person at college campus events with the goal of increasing participation on CIEE study abroad programs. The role requires adept project management skills, strong systems and organizational skills, the ability to achieve recruitment and referral goals, and the ability to manage cohorts students both abroad and on their home campuses to achieve those goals.

What you’ll do:

• Manage all systems and processes related to recruitment, training, and monitoring of Ambassadors.
• Develop a recruitment, onboarding, training, and sales and marketing plan to meet annual ambassador recruitment and referral goals.
• Train internal sales and marketings teams on all aspects of the ambassador program.
• Recruit ambassadors throughout the year to be on-program content creators, and/or student-facing campus ambassadors upon return. Coordinate across all College Enrollment teams, global operations teams, and other internal CIEE stakeholders to ensure the communications, systems and processes are aligned to support all e􀆯orts related to the ambassador program.
• Manage and measure success of both individual student ambassadors as well as the program and cohorts overall, creating and sharing clear metrics to keep ambassadors engaged and on track, as well as to report out internally.
• Pilot and test new outreach, tactics and strategies to improve ambassador outreach and engagement and share outcomes.
• Identify internal business needs and recommend specific solutions to new or changing customer needs.
• Mentor and motivate junior teams members to continuously improve, be accountable and grow.

What you’ll bring:

• Readiness to grow and develop yourself, our client group, and our Company.
• Bachelor's degree or international equivalent required.
• A minimum of 2-3 years of experience in sales, marketing, campus advertising, campus events/activities, social media, political campaign outreach, remote volunteer management, or similar.
• Familiarity with systems such as Canva, Slack, WhatsApp, CRM system (Salesforce), and Asana a plus.
• Excellent English writing and editing skills.
• Creative thinker, strong project management and organizational skills, as well as ability to manage remote teams.
• Proven track-record for managing to deadlines.
• Welcomes feedback on work and loves to incorporate innovative or new ideas.
• Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

Location Requirements:

The position is available to candidates in USA, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

  Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

 Due to federal regulations, a reference and background check will be conducted as a condition of employment.