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Key Account Manager - Merchants (Acquiring )

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2+ years in client success or business development, Experience with merchants in e-commerce, Excellent written and spoken English (B2+), Good command of Russian, Willingness to learn quickly.

Key responsabilities:

  • Assist merchants at all cooperation stages
  • Process onboarding of new clients and compliance control
  • Maintain long-term relationships and daily communication
  • Upsell current portfolio and develop sales networks
  • Plan client's development strategy for revenue increase
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FYST Scaleup https://fyst.com
51 - 200 Employees
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Job description

WHAT YOU'LL BE WORKING ON

  • Assisting the merchants at all stages of cooperation;
  • Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
  • Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
  • Maintaining long-term business relationships and daily communication with merchants;
  • Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
  • To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
  • Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
  • Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase


WHAT YOU NEED TO SUCCEED IN THIS ROLE

  • 2+ years of experience in clients success, business development role;
  • Experience in working with merchants in the e-commerce sector is mandatory;
  • Willingness and ability to learn new things quickly;
  • High sense of responsibility;
  • Good communication skills (for communication not only with the clients but cross-team communication daily);
  • Excellent written & spoken communication skills in English (not less than B2) and good command of Russian;

WHAT WE OFFER

  • ✨ An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market 
  • 🌱 Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
  • 🔥 Work with coworkers who are passionate about their business;
  • 💸 Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • 📖 The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
  • 🌴 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off; 
  • 🎉 Team building events and corporate parties; 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglishRussian
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Analytical Thinking

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