COMPANY OVERVIEW:
ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 25 years, ASI has transformed the way government does business, impacting over 70 government agencies across the civilian, defense, and intelligence communities.
Do you thrive on creating unique and impactful value for federal clients? Are you passionate about partnering with clients and collaborating to create solutions? Do you enjoy the opportunity to drive change that impacts our nation? We are looking for smart, curious, driven individuals to join us in partnering with our clients to help them solve some of the nation’s most challenging problems.
ASI Government serves as a trusted adviser to government leaders seeking improved performance, enhanced organization effectiveness, and strategic change.
ASI is actively recruiting a Senior Subject Matter Expert (SME) to support TSA.
JOB DESCCRIPTION: ASI Government seeks a Subject Matter Expert (SME) to support the Enrollment Services and Vetting Programs (ESVP) division of the Transportation Security Administration (TSA). This role involves developing and implementing new processes and policies, enhancing team efficiency, and ensuring the quality resolution of system issues. The SME will analyze TSA data to support intelligent business decisions and engage in key TSA meetings and presentations to ensure alignment with organizational objectives. Additionally, the position requires driving customer satisfaction through focused strategies and maintaining oversight of technical support processes relevant to Passenger & Crew (P&C) analysis. This role is pivotal in optimizing TSA's operational procedures and improving standard operations and analytics for critical security metrics.
The Enrollment Services and Vetting Programs (ESVP) division of the Transportation Security Administration (TSA) plays a crucial role in the security processes for U.S. transportation systems. ESVP is responsible for establishing, managing, and integrating various TSA programs focused on frontline vetting missions. The division oversees program operations, technology, budget, and the end-to-end integration of vetting processes. ESVP's responsibilities extend to the vetting of certain surface transportation employees, conducting Security Threat Assessments (STAs) to confirm identities and assess potential security threats posed by individuals. These assessments are critical to maintaining the security of transportation networks.
KEY RESPONSIBILITIES:
- Establishing, recommending, and implementing policies to ensure quality, timely addressing all the system issues and tasks.
- Working effectively with TSA VPB federal managers and their team to increase efficiency, productivity and overall client experience and handling escalated issues from clients.
- Analysis/evaluate TSA data to provide meaningful insights that drive smart business decisions.
- Participating in the TSA system related meetings, presentations
- Act as a senior agent who will drive customer satisfaction through customer and mission focus.
- Review all technical support related processes and documentation for impact on Passenger & Crew (P&C) analysis and mission execution.
- Participate in internal and external meetings to coordinate, collaborate, communicate, track deliverables and tasks.
- Build and improve standard operation procedures and troubleshooting documents.
- Translate incidents and issues into quantifiable metrics.
- Design and oversee/execute analytic processes and tools for key P&C metrics/oversight
- Communicating and adhering to new procedures, processes and timelines.
POSITION REQUIREMENTS:
- US Citizenship
- Prior TSA experience required. Preference for TSA Enrollments Services and Vetting Program operations experience
- Shall have 12+ years demonstrated knowledge and experience in Systems Engineering Life Cycle (SELC) service
- Masters required. BA/BS with 15+ years of experience can substitute for the master’s degree with 12+ years of experience required for this category.
- Experience in developing and articulating business requirements for technical implementation
- Technical experience with Excel, MS Access, MS Power BI and other analytics tools
- Knowledge sharing platforms include but not limited to SharePoint, Agile development methodologies, cloud-based solutions, and other SELC relevant functional services/support.
- Direct or indirect experience and expertise with schedule passenger operational processes and systems
CLEARANCE REQUIREMENTS: DHS Public Trust (or clearable)
LOCATION: Hybrid – Onsite, one day per week located at 32 National Business Pkwy, Annapolis Junction, MD 20701
SALARY: $175,000-$180,000
PERIOD OF PERFORMANCE: Through Feb 2025, expect work will continue through Feb 2030
DESIRED START DATE: ASAP
ASI Government offers a comprehensive benefit package to our employees. Benefits can be viewed: https://asigovernment.com/careers/
Equal Opportunity: ASI Government is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. To view the EEO Is the Law Poster, click here.
E-Verify: ASI Government participates in E-Verify, a service of DHS and SSA. See the E-Verify Notice and Learn About your Right to Work here and here.
ASI is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please send an email to HR@asigvot.com or call 703-253-6300 and let us know the nature of your request.
