Welcome to ACI, Your Employer of Choice Since 1989! Celebrating 35 years in the business!
American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, bilingual account resolution specialists to our team. We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.
We offer a competitive total rewards package including base salary determined based on the role, experience and skill set and a monthly bonus structure. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan, EAP program and more. Additional details about total compensation and benefits will be provided during the hiring process.
THIS IS A FULL TIME HYBRID ROLE IN AMHERST NY 14228
(3 days per week in office, 2 days per week remote)
POSITION SUMMARY:
Responsible for providing leadership and training to accomplish the client and company goals while adhering to FDCPA, client standards and Company policies and procedures. All ACI associates pride themselves on conducting business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our client partnerships and the manner in which we represent and protect their brands.
Essential Duties and Responsibilities:
- Conducts frequent telephone monitoring, account audits, file review, and dialer coaching sessions to ensure continual development of staff
- Ensure compliance with company policies, client standards and Federal/State laws
- Consistently achieve assigned team and department goals
- Provide regular feedback to manager regarding performance, employee issues and department concerns
- Prioritize workflow and communicate priorities effectively with staff
- Represents company with professional and ethical work standards
- Handles complaint calls for the collection department
- Perform password resets with ACI approved password reset tools as needed.
- Oversees scheduling to ensure proper telephone coverage and approves requests for time off and any schedule changes
- Delivers key client reports in a timely manner
- Administer action plans, corrective action, and document unacceptable behaviors and policy violations accordingly and in a timely manner.
- Communicates change within department to other appropriate areas
- Provides a positive work atmosphere for the team and the department
- Delivers coaching and motivation to boost performance and productivity
- Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws
- Perform other duties as assigned.
QUALIFICATIONS:
- A High School Diploma is required, college degree preferred
- Two or more years of Credit/Collection field experience required
- Previous supervisory experience required
- Proven ability to multi-task and work in a fast-paced environment
- Successfully pass background check, drug test and fingerprinting
- Excellent knowledge of federal, state and local laws, regulations and rules concerning collections
- Proven ability to organize, motivate and supervise the work of others
- Professional and comprehensible phone voice, excellent verbal and communication skills, and ability to speak proper English grammar.
- Proficient computer skills using Microsoft Word and Excel
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
- Occasionally lift and/or move up to 25 pounds
- Ability to sit or remain sedentary for entire work shift (8-10+ hour shifts)
- Ability to talk and listen on a phone for entire work shift (8-10+ hour shifts)
- Ability to type on a computer for entire work shift (8-10+ hour shifts)
- Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position
Disclaimer:* The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Job Type: Full-time
Pay: $58,000.00 - $65,000.00 per year
THIS IS A FULL TIME HYBRID ROLE IN AMHERST NY 14228
(3 days per week in office, 2 days per week remote)
