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Remote Support Technician - NALA

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Switzerland

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, Basic knowledge of videoconferencing tools, Minimum English proficiency of B2, Reliable internet connection, Ability to work independently.

Key responsabilities:

  • Provide technical assistance for global events
  • Troubleshoot and resolve technical issues
  • Independently manage smaller events initially
  • Collaborate with colleagues globally
  • Participate in ongoing training programs
Interprefy logo
Interprefy Information Technology & Services Scaleup https://www.interprefy.com/
51 - 200 Employees
About Interprefy
Interprefy is the world's leading provider of live translation solutions and services for events and meetings. We provide remote simultaneous interpretation and AI-powered speech translation and captioning technology and services so you can communicate in the language of your choice.Our cloud-based platform revolutionises simultaneous interpreting by replacing old hardware, enabling interpreters to deliver their services remotely, without needing to be on-site. Event and meeting participants simply listen to the language of their choice through their smartphones or laptops. Interprefy is headquartered in Zurich, Switzerland, with a team of multilingual events experts spread over four continents. Loved by leading intergovernmental organisations, NGOs, associations, and enterprises worldwide, we've helped tens of thousands of multilingual events move online - since April 2020 alone.
See more Interprefy offers

Job description

The team
Are you passionate about customer experience, solving technical challenges and making an impact?
 At Interprefy, we believe in connecting the world through seamless multilingual communication. We provide remote simultaneous interpretation and multilingual solutions for events, meetings, and conferences, enabling seamless communication across languages. Our platform powers multilingual communication for renowned clients like the White House, Google, UEFA, and even astronauts on the ISS!

Be Part of Something Bigger!

As a Remote Support Technician, you’ll play a vital role at the intersection of customer support and technology. Embedded within the Operations and Client Delivery Department, the Remote Support Team is a critical part of our broader operations structure. As the key connection between people and technology, you will support interpreters, speakers, and attendees—ensuring they can engage and communicate smoothly without distraction. Whether troubleshooting tech issues or guiding participants, you’ll be the person everyone relies on to keep things running smoothly, both behind the scenes and in the moment.

Joining the Remote Support Team means stepping into an exciting world of growth and possibility. As part of the larger Operations and Client Delivery Department, you’ll find opportunities not only within your team but across departments. Whether you’re passionate about advancing in customer support, exploring operational roles, or expanding into new areas, the possibilities are endless. With a fully remote setup, you’ll collaborate with talented colleagues from 29 countries across five continents—where the world truly is yours to explore.

Ready to make an impact? Join us at Interprefy and help connect the world in their own language!
The Role- key responsibilities
As a Remote Support Technician (RST), you’ll become an integral part of our operations. This role offers a unique opportunity to develop hands-on technical expertise while supporting exciting global events. You’ll gain hands-on experience working with RSI technology, videoconferencing tools, event management systems, and cutting-edge AI-powered solutions—all while being part of an international, diverse team.

What You’ll Do:

  • Support Global Events: Provide technical assistance to interpreters, speakers, and attendees to ensure flawless event experiences.
  • Troubleshoot and Resolve Issues: Use problem-solving skills to quickly address technical challenges, keeping events on track.
  • Grow Your Expertise: Start by independently managing smaller events and gain experience by working alongside Senior Technicians for advanced setups.
  • Collaborate Globally: Work with colleagues from around the world to ensure seamless event delivery.
  • Develop New Skills: Participate in ongoing training programs to expand your knowledge and grow your career within Interprefy.
Working Hours and Flexibility:

Our support team offers flexible shift models to fit your lifestyle:
  • Model 1: Monday to Friday with 8-hour shifts (1-hour break included).
  • Model 2: Tuesday to Thursday with 12-hour shifts (1 hour 45-minute break), plus 4 hours on either weekend day.
Shifts are scheduled weekly by the Operations Management team based on event needs. This allows you to balance work with life and develop a rewarding career on your terms.
Key experiences and competencies
What We’re Looking For:

  • Curiosity and Growth Mindset: You're eager to learn and develop new skills.
  • Technical Interest: Basic knowledge of videoconferencing tools or event technology.
  • Strong Communication: Clear, customer-friendly communication skills for resolving issues with clients and team members.
  • Team Player: Ability to collaborate across time zones and multicultural teams.
  • Adaptability: Comfortable working in a fast-paced, dynamic environment.
  • Problem Solver: Able to think on your feet and tackle technical issues quickly.
Requirements:

  • A bachelor’s degree or equivalent work experience.
  • Minimum English proficiency of B2 (additional languages are a plus).
  • Consistent access to a reliable internet connection.
  • Ability to work independently and follow instructions from team leads and senior staff.
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About us

Who we are

At Interprefy, we help global businesses, institutions, NGOs and even SMEs to reach global audiences and facilitate truly multilingual conversations. Our powerful combination of cloud-based technology and world-class support makes it easy to add real-time interpretation from vetted pro interpreters and AI-powered live captions to any hybrid, on-site or in-person event.


Our mission

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations. 

Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a world expo.


A fast-growing global team

We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across five continents and 29 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.

We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.


Our values

In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.  

     
  • Having impact - is a priority in everything we do.  
  • Why not? - We are free to find the best and most sustainable way to get things done.  
  • We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.  
  • Finding the balance -between work and life, between challenges and success.  
  • Failing fast - We learn from our mistakes and share our learnings to do better next time.

What we offer 

  • An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations. 

  • An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across 29 countries. 

  • An open and impact-driven company culture that embraces creativity. 

  • A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.  

Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status. 

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportCustomer SupportEvent Monitoring

Other Skills

  • Growth Mindedness
  • Problem Solving
  • Video Conferencing
  • Adaptability
  • Curiosity
  • Verbal Communication Skills
Are you interested?

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