Operations Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

As a Operations Specialist for CLEAResult, you will play a key role in supporting customer participation in the Income Qualified Program. Your strong organizational skills, professional demeanor, and ability to effectively manage competing priorities will round out your skill set for success. We love what we do, and if you thrive in a dynamic and collaborative environment where you will learn and do something new every day, come grow with us!

NOTE: Due to client requirements, only candidates who are full time residents of the State of Michigan are eligible for this position.

Primary Responsibilities:

• Manage program data and conduct analysis.

• Assist Program Managers with Program budget, goals and forecasting.

• Client and internal reporting and communications with exceptional attention paid to accuracy and professionalism.

• Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers.

• Enter, track and report on IQ customer data using a variety of tools.

• Communicate with customers regarding Program eligibility via email and phone.

• Participate in team and/or client meetings to provide updates and address action items, identify and escalate issues or areas of concern.

• Other duties as Program needs may change or require.

Successful Candidates will:

• Be responsive and sensitive to customers’ needs, and document each contact with the customer and any referring agency.

• Ensure adherence to internal and system protocols to use CLEAResult systems, documents, and tools, especially concerning confidential customer financial data.

• Ensure the Program Manager and other stakeholders remain informed of the status of projects.

• Have a track record of displaying excellent judgment and independent decision-making for matters concerning project execution, data storage, and data organization.

• Be very proficient in Excel - able to perform intermediate to advanced level functions.

• Assist the Operations Support Team with process improvement and optimization.

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.