Specialty Program Manager

Overview:

The Specialty Program Manager is responsible for creating a superior customer experience for our manufacturer and payer partners in specialty pharmacy. The specialty program manager directly oversees assigned programs in order to manage the quality and execution of Manufacturer/Payer programs at Maxor Specialty Pharmacy in a comprehensive, collaborative manner; is accountable for all activities of the assigned programs. Responsible for communicating and escalating any program needs and status to the Director of Specialty Programs.

Position Location

This is a remote-based position within the Continental US.

Our Company

Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain. Maxor has a proud heritage of growth and innovation earned over the decades. Amarillo, Texas is the legacy headquarters for Maxor, but our talent base is national. We operate pharmacies and other business operation sites across the United States with more than 1100 employees working from 42 states.

Why Maxor?

Pharmacies are essential to healthcare, with nearly 90% of the US population living within 5 miles of one and seeing their pharmacist an average of 12 times a year. Providing a positive patient experience is crucial to ensuring patients adhere to their therapies.  At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities.  With a workforce of 1,000+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.

• Lead engagements with our manufacturer and payer partners.
• Maintain comprehensive knowledge of specialty pharmacy’s capabilities to develop and maintain meaningful relationships with all stakeholders.
• Maintain oversight of programs’ performance.
• Ensure comprehensive and proactive program communication channels are established.
• Collaborate with specialty pharmacy teams to implement and monitor performance for custom workflow and contract requirements.
• Develop and implement strategies and solutions to optimize program performance and client satisfaction.
• Ensure tools and resources are available to evaluate program data to identify trends and opportunities for improvement.
• Prepares and presents comprehensive reports and recommendations to our partners and leadership.
• Establishes and ensures KPIs are monitored, and corrective action taken to prevent subpar program performance and escalations.
• Collaborates with cross-functional teams, including pharmacy operations, clinical, IT/Analytics, and finance, to achieve program goals and objectives.
• Stays informed of industry trends, regulations, and best practices related to specialty pharmacy, and proactively incorporates this knowledge into program development and management.
• Represents the organization at conferences, meetings, and other events to promote our specialty pharmacy programs and cultivate relationships with key partners and stakeholders.
• Responsible for development, implementation, and quality assessment of new pharmacy policies and procedures related to programs in collaboration with the senior pharmacy leadership.
• Assists in planning, monitoring and/or managing budget in functional area of department.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Education:                 

• Bachelor's degree; high school diploma and equivalent work experience may be considered.         

Experience:

• 3 years related work experience required in specialty pharmacy program management, or similar work experience.
• Demonstrated comprehensive in-depth knowledge of pharmaceutical care, pharmacy systems, patient workflows, pharmacy operations regulations and industry best practices.
• Exceptional organizational, leadership and communication skills in establishing and maintaining excellent client relationships.

Knowledge, Skills, and Abilities:

• Decision Making: Ability to make decisions with significant, broad implications for leadership and operations; Participates in decisions on overall strategy and direction of the organization.
• Problem Solving: Ability to address problems that are broad, complex and abstract, often requiring creativity, resourcefulness, and staff engagement to develop solutions.
• Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, motivate and persuade others.
• Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Specialty Pharmacy and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
• Customer Service: Ability to lead operational initiatives to meet or exceed client/customer service standards and expectations in a timely and respectful manner.

WE OFFER

At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.  

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Apply today at: https://www.maxor.com/careers/     

Maxor is an EOE, including disability/vets