Customer Support Specialist, English Speaker

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We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses. The position would be based in our office in Tallinn, Estonia.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Customer Support Specialist you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

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<title>Main tasks and responsibilities:</title>

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• <point>Supporting passengers and drivers on Bolt's ride-hailing platform</point>
• <point>Relying on Bolt’s best practices as well as your common sense</point>
• <point>Working on issues for the UK/IE markets</point>
• <point>Working on other projects aimed at improving our processes and customer experience</point>

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<title>About you:</title>

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• <point>You are fluent in English, both written and spoken</point>
• <point>You have at least 1 year of work experience in any customer-facing role</point>
• <point>You have a positive and hard-working attitude</point>
• <point>You pay attention to details</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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