Customer Support Agent

Customer Support Agent

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

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The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. 

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

Job Summary:

We are seeking a dedicated and customer-oriented agent to join our team. In this role, you will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support. While prior experience in customer technical support and familiarity with retirement plans such as 401k, IRA, and Profit Sharing Plans are desirable, they are not mandatory for this position. The ideal candidate will have strong communication skills and the ability to provide clear and concise information to clients.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone and email, ensuring a positive customer experience.
2. Assist clients with integration issues, account activation/deactivation, and product-related concerns.
3. Provide accurate information regarding our retirement plan services, including 401k, IRA, and Profit Sharing Plans.
4. Troubleshoot and resolve technical issues, escalating more complex cases when necessary.
5. Utilize Zendesk and Aircall systems to manage customer interactions, track inquiries, and maintain detailed records.
6. Communicate effectively with customers, ensuring all interactions are professional and solution-focused.
7. Collaborate with internal teams to resolve customer issues and improve overall service delivery.

Qualifications:

1. High school diploma or equivalent; Bachelor’s degree in Business, Finance, Information Technology, or a related field is a plus.
2. Experience in customer service, particularly in technical support, is preferred but not required.
3. Familiarity with retirement plans such as 401k, IRA, and Profit Sharing Plans is advantageous but not mandatory.
4. Experience tools like Zendesk and Aircall systems is a plus.
5. Strong verbal and written communication skills in English, with the ability to explain complex concepts clearly and effectively in English.
6. Excellent problem-solving skills and a strong technical aptitude.
7. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
8. Attention to detail and the ability to work independently as well as part of a team.
9. MUST be able to have completed BACKGROUND CHECK for the project.

Compensation

• Type: Hourly
• Remuneration: $5 per hour. 

Preferred location is Philippines.